Shipping area and timing
Free delivery offers apply only where shown at checkout and to eligible addresses in the United Kingdom. Remote, island, or special-handling delivery may require an additional quote.
We provide an estimated dispatch and delivery window after confirming your order. Dates are estimates, not guarantees, because carrier schedules and weather can change.
Receiving your order
Before signing, inspect the packaging and photograph all sides, and note visible damage on the carrier receipt.
Report missing items, wrong merchandise, or delivery damage to support@myprogear.shop within 48 hours of delivery. Keep the product and packing materials available for inspection.
Cancellations
Contact us immediately if you need to cancel. An order can be cancelled for a full refund before it is prepared for dispatch. Once the order has shipped, carrier and return costs may be deducted from the refund.
Returns
Contact us within 30 days of delivery to request return authorization. A product must be unused, unmodified, and returned with all supplied parts, manuals, and original packing. Do not ship a return without written authorization.
For a change-of-mind return, the customer is responsible for insured return shipping. My Pro Gear covers reasonable return costs when we confirm that the product arrived materially damaged, defective, or incorrect.
Refunds
After the authorized return is received and inspected, we will confirm approval or explain any deduction for missing parts, damage, use, or non-returnable shipping costs. Approved refunds are sent to the original payment method. Bank processing times vary.
Questions
Use our contact page before ordering if your address has restricted access or special delivery requirements.